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Privacy Policy

Website Privacy Policy

Nexon Health Care LLC
Effective Date: September 6, 2026
Last Updated: September 11, 2026

Nexon Health Care LLC ("Nexon Health Care," "we," "us," or "our") respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit nexonhealthcares.com, request an appointment, use our online services, or communicate with us.

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1. Relationship to Our HIPAA Notice

This policy applies primarily to information collected through our public website and other nonclinical online interactions. It does not replace our Notice of Privacy Practices. When information is protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"), our Notice of Privacy Practices governs how that information may be used and disclosed. If this policy conflicts with the Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices controls.

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2. Information We May Collect

Depending on how you interact with us, we may collect:

  • Contact and request information: name, telephone number, email address, mailing address, preferred contact method, and information you choose to provide when requesting an appointment or contacting us.

  • Appointment information: requested service, preferred date and time, appointment status, and related administrative communications.

  • Transaction information: service purchased, amount, payment status, refund information, and limited billing details. Full payment-card information is processed by our payment processor and is not ordinarily stored by Nexon Health Care.

  • Technical information: IP address, browser type, device type, operating system, referral source, pages viewed, dates and times of access, approximate location derived from IP address, cookie identifiers, and similar activity data.

  • Communications: emails, telephone messages, secure messages, and other communications with us.

  • Clinical information: symptoms, health history, medications, allergies, diagnoses, treatment information, laboratory or imaging results, and other information needed for care, but only when submitted through an approved secure clinical channel.

Please do not include medical details, Social Security numbers, payment-card numbers, or other sensitive information in an ordinary email, a public website form, social media, or another channel that we have not identified as secure.

3. How We Use Information

We may use information to:

  • respond to questions and appointment requests;

  • verify identity, contact information, Florida location, and eligibility for services;

  • schedule, provide, document, and coordinate care;

  • send administrative, appointment, billing, consent, and follow-up communications;

  • process payments, refunds, and transaction records;

  • operate, secure, troubleshoot, and improve our website and services;

  • detect fraud, misuse, security incidents, or other unlawful activity;

  • comply with legal, regulatory, licensing, accounting, and recordkeeping obligations; and

  • exercise or defend legal rights.

When PHI is involved, we use and disclose it only as permitted by HIPAA, applicable Florida law, and our Notice of Privacy Practices.

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4. Service Providers and Disclosures

We may share information with vendors that help us operate the practice and website, such as Wix for website hosting, Elation Health and Patient Passport for electronic health record and patient portal services, Stripe or another authorized processor for payments, Spruce or another approved communications provider, and laboratories, pharmacies, imaging centers, consultants, or referral providers involved in care. The providers actually used may change. We limit disclosures to information reasonably necessary for the relevant function and use business associate agreements when HIPAA requires them.

We may also disclose information when required by law, to respond to valid legal process, to protect health or safety, to investigate fraud or security incidents, in connection with a business reorganization or transfer subject to applicable confidentiality duties, or with your direction or authorization. We do not sell PHI. We do not use or disclose PHI for marketing when HIPAA requires your written authorization.

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5. Cookies, Analytics, and Similar Technologies

Our public website may use essential cookies and limited analytics technologies to support basic operation, security, performance, and aggregate traffic measurement. You may be able to control nonessential cookies through browser settings or a cookie preference tool, if offered.

We do not intend to place advertising pixels or session-replay technologies on authenticated patient portals, clinical intake forms, payment pages, or other areas designed to receive PHI. We do not intentionally send diagnoses, symptoms, appointment reasons, treatment details, or other PHI to advertising platforms. Third-party patient portal and payment pages may apply their own essential security and operational technologies under their own terms.

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6. Communications

Ordinary email and text messaging may not be secure. Use Elation Patient Passport or another secure channel we identify for clinical information. If you give us a telephone number or email address, we may use it for appointment and administrative communications consistent with your choices and applicable law. Message and data rates may apply. You may request a different reasonable communication method by contacting us, although certain service-related communications may still be necessary.

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7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security. If we determine that a reportable breach occurred, we will provide notices as required by HIPAA, the Florida Information Protection Act of 2014, including Florida Statutes section 501.171, and other applicable law.

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8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, meet medical-record, tax, accounting, licensing, contractual, and legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type. We dispose of information using reasonable safeguards when it is no longer required.

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9. Your Privacy Choices

You may ask us to update nonclinical contact information, change communication preferences, or answer questions about this policy. Rights concerning medical records and PHI are described in our Notice of Privacy Practices. Depending on applicable law and the nature of the information, some requests may be limited by recordkeeping, fraud-prevention, legal, or clinical obligations.

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10. Adults and Florida Services

Nexon Health Care currently offers services only to adults who are physically located in Florida at the time care is provided. Our website and services are not directed to children. We do not knowingly collect personal information through the public website from a child for the purpose of providing care.

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11. Third-Party Websites and Services

Our website may link to services operated by third parties. Their privacy and security practices are governed by their own notices and terms. A link does not mean that we control or endorse every aspect of the third party's services.

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12. Emergency and Crisis Situations

Do not use the website, email, portal, or appointment-request tools for an emergency. Call 911 or go to the nearest emergency department. For a mental health, suicide, or substance-use crisis, call or text 988.

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13. Changes to This Policy

We may update this policy prospectively. The revised version will be posted on this page with a new Last Updated date. Material changes will be communicated when required by law.

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14. Contact Us

Nexon Health Care LLC
Phone: 786-699-6298
Email: info@nexonhealthcares.com

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Do not send PHI or urgent medical information by ordinary email. Use the secure patient portal or another secure method provided by the practice.

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Website and Patient Portal Update — September 11, 2026

Our public Wix website provides information about Nexon Health Care. Book a Visit and Patient Portal links take you to Elation for appointment booking and patient account access. We do not provide patient signup, login, or clinical intake forms on the public Wix website. Please use Elation for medical information. Our public business phone number and email remain available for general inquiries; do not send medical details by ordinary email. Website technical information and cookies are described above.

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